Privacy Policy

1. Overview

OrangeBridge LLC ("Company", "we", "us", or "our") is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy describes how we collect, use, process, store, and protect information obtained through our educational technology platform and related services (the "Services").

1.1 Our Commitment

We are dedicated to:

• Transparency in our data practices
• Security in protecting your information
• Compliance with applicable privacy laws
• Respect for your privacy choices

1.2 Scope

This Policy applies to all personal information collected through our website, mobile applications, platform services, and related interactions, regardless of how the information is collected or stored.

1.3 Legal Framework

We comply with applicable privacy laws, including:

• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• General Data Protection Regulation (GDPR) where applicable
• Other relevant federal and state privacy regulations

1.4 Consent and Agreement

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We collect information to provide, improve, and personalize our educational services. Information is collected through three primary channels:

2.1 Information You Provide Directly

Account and Profile Information

• Personal Details: Name, email address, phone number
• Professional Information: Title, company, licenses, certifications
• Geographic Data: Business address, service areas
• Authentication Data: Username, password, security questions
• Professional Media: Profile photos, headshots

Educational and Professional Data

• Background: Education, degrees, work history
• Expertise: Specializations, service offerings, areas of interest
• Memberships: Professional associations and affiliations
• Progress: Course completion, certification status, continuing education credits
• Goals: Learning objectives and professional development plans

Communication Data

• Platform Communications: Messages, forum posts, comments
• Support Interactions: Customer service inquiries and correspondence
• Feedback: Survey responses, reviews, testimonials
• Event Participation: Webinar attendance, event registrations
• Marketing Preferences: Newsletter subscriptions, communication settings

Financial Information

• Billing Data: Address, payment method details (processed by third parties)
• Transaction Records: Purchase history, subscription status
• Tax Information: When required for business purposes

2.2 Information Collected Automatically

Technical Information

• Device Data: IP address, device identifiers, browser type and version
• System Information: Operating system, screen resolution, network connection
• Location Data: General geographic location (precise location only with consent)

Usage Analytics

• Navigation: Pages visited, content viewed, time spent
• Engagement: Click patterns, search queries, feature usage
• Performance: Page load times, error logs, system diagnostics
• Educational Progress: Course advancement, assessment results

Security and Monitoring

• Access Logs: Login frequency, account activity patterns
• Security Data: Threat detection, fraud prevention monitoring
• Platform Health: Performance metrics, crash reports

2.3 Information from Third Parties

We may receive information from:

• Professional Networks: LinkedIn and other career platforms
• Educational Institutions: Schools, certification bodies
• Public Records: Business directories, licensing authorities
• Partners: Marketing partners, event organizers
• Integration Services: Connected applications and platforms

2.4 Information We Do NOT Collect

To protect your privacy and maintain our educational focus:

• ❌ Financial Account Details: Investment portfolios, bank accounts
• ❌ Client Confidential Information: Customer transaction details
• ❌ Health Information: Medical records or health data
• ❌ Biometric Data: Fingerprints, facial recognition data
• ❌ Children's Information: Data from users under 13
• ❌ Private Communications: Content of client communications

3. How We Use Your Information

3.1 Service Provision

Account Management

• Create and maintain user accounts
• Authenticate and authorize access
• Process payments and manage subscriptions
• Provide customer support

Educational Services

• Deliver courses and educational content
• Track learning progress and completion
• Issue certifications and continuing education credits
• Customize learning experiences

Platform Features

• Enable professional networking
• Facilitate community discussions
• Provide data analytics and insights
• Maintain platform security

3.2 Communication

Transactional Communications (Cannot opt-out)

• Account notifications and security alerts
• Purchase confirmations and billing statements
• Service updates and important announcements
• Customer support responses

Marketing Communications (Can opt-out)

• Educational content and course announcements
• Industry insights and best practices
• Event invitations and webinar notifications
• Product updates and new features
• Newsletters and promotional content

3.3 Business Operations

Analytics and Improvement

• Analyze usage patterns and user behavior
• Improve platform performance and user experience
• Develop new features and services
• Conduct market research and industry analysis

Legal and Compliance

• Comply with legal obligations
• Respond to lawful government requests
• Enforce Terms of Service
• Protect rights and prevent fraud
• Maintain business records

3.4 Legal Basis for Processing

We process your information based on:

• Contract Performance: Providing requested services
• Legitimate Interests: Business operations and improvements
• Legal Compliance: Meeting regulatory requirements
• Consent: Where required by law (can be withdrawn)

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Authorized Sharing

Service Providers

• Payment processors and billing services
• Cloud hosting and data storage providers
• Email and communication platforms
• Analytics and performance monitoring tools
• Customer support systems

Business Partners

• Educational content providers and guest instructors
• Professional associations and certification bodies
• Event organizers and conference providers
• Integration partners for connected services

Legal Requirements

• Law enforcement and government agencies (when legally required)
• Court orders, subpoenas, and legal proceedings
• Protection of rights, property, and safety
• Prevention of fraud and illegal activities

4.3 Business Transactions

In the event of merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality obligations.

4.4 Aggregate and Anonymized Data

We may share aggregate, anonymized data that cannot identify individuals for:

• Industry research and analysis
• Business development and partnerships
• Academic research and studies
• Market insights and reporting

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security measures including:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and monitoring
• Intrusion detection and prevention systems
• Secure development practices

Administrative Safeguards

• Employee privacy and security training
• Access controls based on job responsibilities
• Regular policy reviews and updates
• Incident response and breach procedures
• Vendor security assessments

Physical Safeguards

• Secure data center facilities
• Environmental and access controls
• Equipment disposal and destruction procedures

5.2 Data Retention

We retain personal information only as long as necessary for:

• Providing Services and customer support
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing agreements
• Legitimate business purposes

5.3 Limitations

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information during transmission or storage.

6. Your Privacy Rights and Choices

6.1 Access and Control

Account Management

• Update profile and account information
• Manage communication preferences
• Download your data
• Close your account

Data Rights (Subject to applicable law)

• Access: Request information about data we collect and use
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

6.2 Communication Preferences

Marketing Communications

• Opt-out of marketing emails via unsubscribe links
• Manage preferences in your account settings
• Contact us to adjust communication types

Essential Communications

• Account security and service notifications cannot be disabled
• Legal and regulatory communications are required

6.3 Exercising Your Rights

To exercise your privacy rights:

• Email: privacy@orangebridge.com
• Account Settings: Manage preferences online
• Written Request: Mail to our business address

We will respond to verified requests within required timeframes.

7. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States, where our servers and business operations are located. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

9. State-Specific Privacy Rights

9.1 California Residents

Under the CCPA/CPRA, California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to correct inaccurate information
• Right to opt-out of sale/sharing of personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising privacy rights

9.2 Other State Rights

Residents of other states may have similar rights under applicable state privacy laws. Contact us for information about your specific rights.

10. Policy Updates

10.1 Notification of Changes

We may update this Privacy Policy to reflect:

• Changes in our practices or services
• Legal or regulatory requirements
• Industry best practices

10.2 Material Changes

For material changes, we will:

• Notify you by email (if provided)
• Post notice on our platform
• Update the "Last Updated" date
• Provide reasonable advance notice when possible

10.3 Your Acceptance

Continued use of our Services after changes constitutes acceptance of the updated Policy.

11. Contact Information

11.1 Privacy Questions

For privacy-related questions or concerns:

11.2 Data Protection Officer

For GDPR-related inquiries:
Email: dpo@orangebridge.com

11.3 Response Time

We respond to privacy inquiries within:

• General Questions: 5 business days
• Rights Requests: 30 days (or as required by law)
• Urgent Security Issues: 24 hours

12. Additional Resources

12.1 Related Policies

• Terms of Service
• Cookie Policy
• Data Security Policy

12.2 Regulatory Information

For information about privacy laws:

• California: https://oag.ca.gov/privacy/ccpa
• GDPR: https://gdpr.eu/
• FTC Privacy: https://www.ftc.gov/tips-advice/business-center/privacy-and-security